Here is a checklist that you could to verify that everything should work:
- Read thoroughly the documentation about APIs, particularly the end-points you are testing, both 'API Reference' tab and 'Guides' tab at the top of developer.greenflux.com
- The API token key you are using is the correct one for the environment you are testing (e.g. make sure you are not using API token key from PROD in ACC, or vice versa)
- Make sure the endpoint you are testing belongs to a module is enabled for API subscription you are using
- When testing platform API in developer.greenflux.com, make sure in the authentication header to write 'Token <key>', where
<key>is the API token Key, e.g.QgU8Tqf4FHRxVTb6MxhC0TSZ7BHjNQvNlsjK0KJp4do
- Make sure you fill in all required parameters
When none of this works, or you are unsure, reach out to support and provide the following 4 elements:
- Identify the API subscription, either by providing the last 4 digits of the token key (platform API subscription) or the e-mail address linked with the API subscription (CA API)
- Timestamp (even if approximate) when request was made;
- Endpoint being invoked, including parameters
- Body parameters
- Response received
An example of a properly supported incident report is as follows:
I have an issue with the platform API subscription where I can't retrieve data. Information: