Explore essential resources for efficient asset management, including locations, smart charging, customer support, and payment options.
88 Articles
Explore our tariffs, pricing details, and billing FAQs for clear and straightforward management of your charges.
28 Articles
Explore roaming essentials, network options, and FAQs to stay connected seamlessly while traveling.
2 Articles
Effortlessly manage tenants with streamlined networks, user roles, and easy access to essential resources and FAQs.
14 Articles
Explore the latest updates and features across EV Portal, Charge Assist, and Incident Report.
34 Articles
Explore our APIs for seamless integration and enhanced functionality. Check out our overviews, FAQs, and scratchpad for more info!
13 Articles
Explore essential insights on SIM cards and networks for seamless connectivity and informed decision-making.
11 Articles
Suggested Articles
Idle Mode lets charge stations automatically stop sessions and unlock cables when low power usage is detected, using configurable thresholds.
Guide to configure Security Profiles 1 (basic authentication) and 2 (TLS) for charge stations across OCPP 1.6 and 2.0.1.
Permanently delete a charge station from EV Portal after ensuring no sessions or Smart Charging group membership, following confirmation steps.
Step-by-step guide for creating and publishing Mobi.E locations and charge stations, including mandatory fields and validation procedures.
A concise overview of GreenFlux’s Autocharge feature, detailing its operation, requirements, benefits, risks, and comparison with ISO 15118 Plug & Charge for EV charging.
The new wholesale tariff management page offers improved performance and clarity, while the old tariff pages are being deprecated.
The article explains e‑Mobility actors, transaction types (ad‑hoc, CPO subscription, eMSP roaming, fleet reimbursement) and GreenFlux billing engines.
Redesign defines currency handling for wholesale and retail pricing in GreenFlux, offering four options without platform conversion.
The wholesale billing engine configures and calculates wholesale tariffs for internal and external chargers, including assignment and updates.
Tariff codes identify charging rates and guide adding or updating them on charge stations and individual connectors.
Step‑by‑step guide to create or update wholesale tariffs and billing rules for CPOs.
Batch updates default charge‑station tariff codes via CSV import, leaving connector‑specific overridden tariffs unchanged.
The reimbursement billing engine configures tariffs, billing rules, and assigns reimbursement tariffs to chargers for cost calculation.
The retail billing engine calculates session costs using configurable retail packages and unit pricing rules.
GreenFlux enables configurable parking/idle fees in billing rules, requiring ToU or DTB and specific meter settings.
Dynamic Time Based Pricing enables multiple time‑based price models per session, calculating costs based on applicable time intervals.
Time of Use pricing lets CPOs apply multiple tariff rates during sessions, requiring clock‑aligned meter data and configuration.
VAT support explains configuring VAT rates at tariff, CPO contract, and CPO levels with priority rules and examples.
The feature lets CPOs set home‑charger VAT exclusion, applying HCC_E or HCC_V flags to transactions.
Troubleshooting flagged CDR related Missing EVSE error
Streamlined wholesale tariff creation and editing by consolidating two separate flows into a single “Add/edit tariff” button.
Add and update custom OCPP configuration variables directly from the EV Portal Charge Station page.
Improved flagging now excludes short Time‑of‑Use sessions under 15 minutes that stay within a single quarter‑hour, reducing false‑positive reviews.
Improved real-time connectivity detection and new “Unstable” badge provide clearer status and monitoring for charge stations.
CPO operators can now easily manage and copy their wholesale tariffs and billing rules in the updated Tariffs and Billing page, enhancing their workflow efficiency.
The Default retail package property has been removed from the customer creation process in eMSP to simplify the system and prevent confusion regarding retail package associations with drivers.
The EV Portal is enhancing security by introducing Multifactor Authentication (MFA), requiring users to confirm their identity with a Time-based One-Time Password (TOTP) from an Authenticator app during sign-in, effective March 26, 2026.
The platform now supports creating multiple charge locations under a single address for the same CPO, enhancing flexibility for users managing large sites.
Improvements to the Retail and Wholesale Billing Rules pages now ensure that only Active rules are displayed by default, enhancing load times and performance.
Switch tenants more efficiently by searching for tenant names directly in the Global Search feature.
The updated OCPP Hardware Certified List now features enhanced functionalities, including certificate downloads, a search box, filters, certification dates, and charger images for improved user experience.
Introducing our new AI chatbot in the Help Guide for the EV Portal, providing instant answers in natural language and available 24/7 to enhance your support experience.
This article outlines the new features and enhancements in OCPP 2.0.1 support on the EV Portal, including improved scheduling, automatic cable release, accurate metering, and remote management functionalities for charge stations.