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Assets – Icon

Assets

Learn how to manage assets, locations, smart charging, support, and payments.

87 Articles

Tariffs and prices – Icon

Tariffs and prices

Find information about tariffs, pricing, billing, and related FAQs.

28 Articles

Roaming – Icon

Roaming

Find guidance on roaming, network options, and common questions.

2 Articles

Tenant management – Icon

Tenant management

Manage tenants, networks, users, groups, and roles in EV Portal.

14 Articles

What’s new – Icon

What’s new

See the latest updates and new features across EV Portal, Charge Assist, and Incident Report.

36 Articles

APIs – Icon

APIs

Reference the EV Portal APIs, including overviews, FAQs, and examples.

13 Articles

SIM card and network – Icon

SIM card and network

Learn how SIM cards and mobile networks affect charger connectivity and troubleshooting.

11 Articles

👋

Getting started and key concepts

Introductory guide covering essential concepts and steps to quickly start using the platform.

1 Article

Suggested Articles

Charge station Idle Mode

Idle Mode lets charge stations automatically stop sessions and unlock cables when low power usage is detected, using configurable thresholds.

Configuring a Security Profile for Charge Stations

Guide to configure Security Profiles 1 (basic authentication) and 2 (TLS) for charge stations across OCPP 1.6 and 2.0.1.

Delete Charge Station from EV Portal

Permanently delete a charge station from EV Portal after ensuring no sessions or Smart Charging group membership, following confirmation steps.

Commissioning locations and charge stations in Mobi.E ecosystem

Step-by-step guide for creating and publishing Mobi.E locations and charge stations, including mandatory fields and validation procedures.

Coupon Management

Autocharge feature

A concise overview of GreenFlux’s Autocharge feature, detailing its operation, requirements, benefits, risks, and comparison with ISO 15118 Plug & Charge for EV charging.

Introduction to e-Mobility, Transaction Types and GreenFlux Billing (Tariff) Engines

The page explains e‑Mobility transaction types, ecosystem actors, and GreenFlux billing engines for CPOs and eMSPs.

Understanding tariffs and pricing in the GreenFlux platform: CPO and eMSP perspectives

The article explains GreenFlux tariff and pricing setup for ad‑hoc, subscription, roaming, and reimbursement EV charging scenarios.

How currency is determined for tariffs and CDR costs

GreenFlux derives cost currency from tariffs and billing rules, never converts amounts; retail currency follows WSF and tariff choice.

Wholesale Billing Engine and wholesale tariff configuration

The guide explains configuring wholesale tariffs for GreenFlux‑managed and external chargers and assigning default tariffs to stations.

Tariff Codes - What is it and how to I assign it to chargers?

The article explains what tariff codes are and how to add or modify them on charge stations and connectors.

Tariffs and Billing: Page Overview and Billing Rule Details

Optimized Tariffs and Billing page lets users filter, view, copy, and expire billing rules with detailed sections and exceptions.

How to create a (wholesale) tariff or update an existing tariff

Step-by-step guide to create or update simple wholesale tariffs in the GreenFlux platform.

Batch Update Charge Station Tariff Codes

Batch updates default charge‑station tariffs via CSV import, leaving manually overridden connector tariffs unchanged.

Reimbursement Billing Engine and reimbursement tariff configuration

The guide explains configuring reimbursement tariffs, billing rules, and assigning them to chargers using the Reimbursement Billing Engine.

Retail Billing Engine and Retail tariff configuration

The retail billing engine calculates token session costs based on retail packages and billing rules configured per eMSP.

Parking/Idle Price Component

GreenFlux enables parking/idle fees in billing rules, requiring ToU or DTB configuration and specific meter‑value settings.

Dynamic Time Based Pricing

Dynamic Time Based Pricing enables CPOs to apply multiple time‑based tariffs within a session, billing solely on minutes.

Time of Use Pricing

Time‑of‑Use pricing applies multiple tariffs per session, requiring 15‑minute aligned meter data and specific charger configurations.

VAT support

VAT support explains configuring VAT rates at tariff, CPO contract, and CPO levels with priority rules and examples.

Home Charging VAT exemption

The HCC feature enables CPOs to exclude VAT on home‑charger sessions or specific token sessions via configurable flags.

Transition from Legacy Wholesale Tariff Pages to Tariffs and Billing

The Tariffs and Billing module replaces legacy wholesale tariff pages for internal CPO networks, with access details and deprecation info.

Charging Authorization Restrictions

GreenFlux configurations for Free Vend Mode

Charge session authorization for offline charger

Charge Detail Record (CDR)

Exporting CDRs

CDR Validation

I can’t see a tariff code in the selection dropdown

CDR flagged error: Missing EVSE

Troubleshooting flagged CDR related Missing EVSE error

CDR flagged error: Negative consumption

I am trying to retrieve CDRs, but the payload response is empty, whereas when I look in EvPortal, I can see CDRs.

How do I read costs of a session in a CDR?

Navigation Service Providers - expose data to Google Maps

Token Whitelist Type

The Token Whitelist Type decides how tokens are authorized by external CPOs

Improvement in handling Creation/Edit workflow for wholesale tariffs

Streamlined wholesale tariff creation and editing by consolidating two separate flows into a single “Add/edit tariff” button.

Charge Station - Add/Update custom OCPP configuration keys in your charger

Add and update custom OCPP configuration variables directly from the EV Portal Charge Station page.

Improved flagging of Time of Use CDRs

Improved flagging now excludes short Time‑of‑Use sessions under 15 minutes that stay within a single quarter‑hour, reducing false‑positive reviews.

Charge Station Connection Status Updates

Improved real-time connectivity detection and new “Unstable” badge provide clearer status and monitoring for charge stations.

Copy to New Rule function in now available in Tariffs and Billing Page

CPO operators can now easily manage and copy their wholesale tariffs and billing rules in the updated Tariffs and Billing page, enhancing their workflow efficiency.

eMSP Customer - Deprecate default retail package property

The Default retail package property has been removed from the customer creation process in eMSP to simplify the system and prevent confusion regarding retail package associations with drivers.

EV Portal Update: Secure Sign‑In with Multi Factor Authenticator

The EV Portal is enhancing security by introducing Multifactor Authentication (MFA), requiring users to confirm their identity with a Time-based One-Time Password (TOTP) from an Authenticator app during sign-in, effective March 26, 2026.

Multiple Charge Locations Supported per Address

The platform now supports creating multiple charge locations under a single address for the same CPO, enhancing flexibility for users managing large sites.

Retail and Wholesale Billing Rules pages improvements

Improvements to the Retail and Wholesale Billing Rules pages now ensure that only Active rules are displayed by default, enhancing load times and performance.

Switch Tenants faster with Search

Switch tenants more efficiently by searching for tenant names directly in the Global Search feature.

Updated OCPP Hardware Certified List

The updated OCPP Hardware Certified List now features enhanced functionalities, including certificate downloads, a search box, filters, certification dates, and charger images for improved user experience.

🤖 AI Chatbot Now Available in the Help Guide

Introducing our new AI chatbot in the Help Guide for the EV Portal, providing instant answers in natural language and available 24/7 to enhance your support experience.

OCPP 2.0.1: New features on EV Portal

This article outlines the new features and enhancements in OCPP 2.0.1 support on the EV Portal, including improved scheduling, automatic cable release, accurate metering, and remote management functionalities for charge stations.

2026-08-29 -  Public OCPP Socket Server Outage

How can I change my API token key ?