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Assets – Icon

Assets

Explore essential resources for efficient asset management, including locations, smart charging, customer support, and payment options.

88 Articles

Tariff and prices – Icon

Tariff and prices

Explore our tariffs, pricing details, and billing FAQs for clear and straightforward management of your charges.

28 Articles

Roaming – Icon

Roaming

Explore roaming essentials, network options, and FAQs to stay connected seamlessly while traveling.

2 Articles

Tenant Management – Icon

Tenant Management

Effortlessly manage tenants with streamlined networks, user roles, and easy access to essential resources and FAQs.

14 Articles

What’s New – Icon

What’s New

Explore the latest updates and features across EV Portal, Charge Assist, and Incident Report.

34 Articles

APIs – Icon

APIs

Explore our APIs for seamless integration and enhanced functionality. Check out our overviews, FAQs, and scratchpad for more info!

13 Articles

Sim card and Network – Icon

Sim card and Network

Explore essential insights on SIM cards and networks for seamless connectivity and informed decision-making.

11 Articles

Suggested Articles

Charge station Idle Mode

Idle Mode lets charge stations automatically stop sessions and unlock cables when low power usage is detected, using configurable thresholds.

Configuring a Security Profile for Charge Stations

Guide to configure Security Profiles 1 (basic authentication) and 2 (TLS) for charge stations across OCPP 1.6 and 2.0.1.

Delete Charge Station from EV Portal

Permanently delete a charge station from EV Portal after ensuring no sessions or Smart Charging group membership, following confirmation steps.

Commissioning locations and charge stations in Mobi.E ecosystem

Step-by-step guide for creating and publishing Mobi.E locations and charge stations, including mandatory fields and validation procedures.

Coupon Management

Autocharge feature

A concise overview of GreenFlux’s Autocharge feature, detailing its operation, requirements, benefits, risks, and comparison with ISO 15118 Plug & Charge for EV charging.

Introduction on new wholesale tariff management pages and deprecation of old wholesale tariff management pages

The new wholesale tariff management page offers improved performance and clarity, while the old tariff pages are being deprecated.

Introduction to e-Mobility, Transaction Types and GreenFlux Billing (Tariff) Engines

The article explains e‑Mobility actors, transaction types (ad‑hoc, CPO subscription, eMSP roaming, fleet reimbursement) and GreenFlux billing engines.

Redesign of currency support in GreenFlux platform

Redesign defines currency handling for wholesale and retail pricing in GreenFlux, offering four options without platform conversion.

Wholesale Billing Engine and wholesale tariff configuration

The wholesale billing engine configures and calculates wholesale tariffs for internal and external chargers, including assignment and updates.

Tariff Codes - What is it and how to I assign it to chargers?

Tariff codes identify charging rates and guide adding or updating them on charge stations and individual connectors.

How to create a (wholesale) tariff or update an existing tariff

Step‑by‑step guide to create or update wholesale tariffs and billing rules for CPOs.

Batch Update Charge Station Tariff Codes

Batch updates default charge‑station tariff codes via CSV import, leaving connector‑specific overridden tariffs unchanged.

Reimbursement Billing Engine and reimbursement tariff configuration

The reimbursement billing engine configures tariffs, billing rules, and assigns reimbursement tariffs to chargers for cost calculation.

Retail Billing Engine and Retail tariff configuration

The retail billing engine calculates session costs using configurable retail packages and unit pricing rules.

Parking/Idle Price Component

GreenFlux enables configurable parking/idle fees in billing rules, requiring ToU or DTB and specific meter settings.

Dynamic Time Based Pricing

Dynamic Time Based Pricing enables multiple time‑based price models per session, calculating costs based on applicable time intervals.

Time of Use Pricing

Time of Use pricing lets CPOs apply multiple tariff rates during sessions, requiring clock‑aligned meter data and configuration.

VAT support

VAT support explains configuring VAT rates at tariff, CPO contract, and CPO levels with priority rules and examples.

Home Charging VAT exemption

The feature lets CPOs set home‑charger VAT exclusion, applying HCC_E or HCC_V flags to transactions.

Charging Authorization Restrictions

GreenFlux configurations for Free Vend Mode

Charge session authorization for offline charger

Charge Detail Record (CDR)

Exporting CDRs

CDR Validation

I can’t see a tariff code in the selection dropdown

CDR flagged error: Missing EVSE

Troubleshooting flagged CDR related Missing EVSE error

CDR flagged error: Negative consumption

I am trying to retrieve CDRs, but the response payload comes empty, whereas when I look in EvPortal, I can see CDRs.

How do I read costs of a session in a CDR?

Navigation Service Providers - expose data to Google Maps

Improvement in handling Creation/Edit workflow for wholesale tariffs

Streamlined wholesale tariff creation and editing by consolidating two separate flows into a single “Add/edit tariff” button.

Charge Station - Add/Update custom OCPP configuration keys in your charger

Add and update custom OCPP configuration variables directly from the EV Portal Charge Station page.

Improved flagging of Time of Use CDRs

Improved flagging now excludes short Time‑of‑Use sessions under 15 minutes that stay within a single quarter‑hour, reducing false‑positive reviews.

Charge Station Connection Status Updates

Improved real-time connectivity detection and new “Unstable” badge provide clearer status and monitoring for charge stations.

Copy to New Rule function in now available in Tariffs and Billing Page

CPO operators can now easily manage and copy their wholesale tariffs and billing rules in the updated Tariffs and Billing page, enhancing their workflow efficiency.

eMSP Customer - Deprecate default retail package property

The Default retail package property has been removed from the customer creation process in eMSP to simplify the system and prevent confusion regarding retail package associations with drivers.

EV Portal Update: Secure Sign‑In with Multi Factor Authenticator

The EV Portal is enhancing security by introducing Multifactor Authentication (MFA), requiring users to confirm their identity with a Time-based One-Time Password (TOTP) from an Authenticator app during sign-in, effective March 26, 2026.

Multiple Charge Locations Supported per Address

The platform now supports creating multiple charge locations under a single address for the same CPO, enhancing flexibility for users managing large sites.

Retail and Wholesale Billing Rules pages improvements

Improvements to the Retail and Wholesale Billing Rules pages now ensure that only Active rules are displayed by default, enhancing load times and performance.

Switch Tenants faster with Search

Switch tenants more efficiently by searching for tenant names directly in the Global Search feature.

Updated OCPP Hardware Certified List

The updated OCPP Hardware Certified List now features enhanced functionalities, including certificate downloads, a search box, filters, certification dates, and charger images for improved user experience.

🤖 AI Chatbot Now Available in the Help Guide

Introducing our new AI chatbot in the Help Guide for the EV Portal, providing instant answers in natural language and available 24/7 to enhance your support experience.

OCPP 2.0.1: New features on EV Portal

This article outlines the new features and enhancements in OCPP 2.0.1 support on the EV Portal, including improved scheduling, automatic cable release, accurate metering, and remote management functionalities for charge stations.

How can I change my API token key ?