Learn how to manage assets, locations, smart charging, support, and payments.
87 Articles
Find information about tariffs, pricing, billing, and related FAQs.
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Manage tenants, networks, users, groups, and roles in EV Portal.
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See the latest updates and new features across EV Portal, Charge Assist, and Incident Report.
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Reference the EV Portal APIs, including overviews, FAQs, and examples.
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Introductory guide covering essential concepts and steps to quickly start using the platform.
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Idle Mode lets charge stations automatically stop sessions and unlock cables when low power usage is detected, using configurable thresholds.
Guide to configure Security Profiles 1 (basic authentication) and 2 (TLS) for charge stations across OCPP 1.6 and 2.0.1.
Permanently delete a charge station from EV Portal after ensuring no sessions or Smart Charging group membership, following confirmation steps.
Step-by-step guide for creating and publishing Mobi.E locations and charge stations, including mandatory fields and validation procedures.
A concise overview of GreenFlux’s Autocharge feature, detailing its operation, requirements, benefits, risks, and comparison with ISO 15118 Plug & Charge for EV charging.
The page explains e‑Mobility transaction types, ecosystem actors, and GreenFlux billing engines for CPOs and eMSPs.
The article explains GreenFlux tariff and pricing setup for ad‑hoc, subscription, roaming, and reimbursement EV charging scenarios.
GreenFlux derives cost currency from tariffs and billing rules, never converts amounts; retail currency follows WSF and tariff choice.
The guide explains configuring wholesale tariffs for GreenFlux‑managed and external chargers and assigning default tariffs to stations.
The article explains what tariff codes are and how to add or modify them on charge stations and connectors.
Optimized Tariffs and Billing page lets users filter, view, copy, and expire billing rules with detailed sections and exceptions.
Step-by-step guide to create or update simple wholesale tariffs in the GreenFlux platform.
Batch updates default charge‑station tariffs via CSV import, leaving manually overridden connector tariffs unchanged.
The guide explains configuring reimbursement tariffs, billing rules, and assigning them to chargers using the Reimbursement Billing Engine.
The retail billing engine calculates token session costs based on retail packages and billing rules configured per eMSP.
GreenFlux enables parking/idle fees in billing rules, requiring ToU or DTB configuration and specific meter‑value settings.
Dynamic Time Based Pricing enables CPOs to apply multiple time‑based tariffs within a session, billing solely on minutes.
Time‑of‑Use pricing applies multiple tariffs per session, requiring 15‑minute aligned meter data and specific charger configurations.
VAT support explains configuring VAT rates at tariff, CPO contract, and CPO levels with priority rules and examples.
The HCC feature enables CPOs to exclude VAT on home‑charger sessions or specific token sessions via configurable flags.
The Tariffs and Billing module replaces legacy wholesale tariff pages for internal CPO networks, with access details and deprecation info.
Troubleshooting flagged CDR related Missing EVSE error
The Token Whitelist Type decides how tokens are authorized by external CPOs
Streamlined wholesale tariff creation and editing by consolidating two separate flows into a single “Add/edit tariff” button.
Add and update custom OCPP configuration variables directly from the EV Portal Charge Station page.
Improved flagging now excludes short Time‑of‑Use sessions under 15 minutes that stay within a single quarter‑hour, reducing false‑positive reviews.
Improved real-time connectivity detection and new “Unstable” badge provide clearer status and monitoring for charge stations.
CPO operators can now easily manage and copy their wholesale tariffs and billing rules in the updated Tariffs and Billing page, enhancing their workflow efficiency.
The Default retail package property has been removed from the customer creation process in eMSP to simplify the system and prevent confusion regarding retail package associations with drivers.
The EV Portal is enhancing security by introducing Multifactor Authentication (MFA), requiring users to confirm their identity with a Time-based One-Time Password (TOTP) from an Authenticator app during sign-in, effective March 26, 2026.
The platform now supports creating multiple charge locations under a single address for the same CPO, enhancing flexibility for users managing large sites.
Improvements to the Retail and Wholesale Billing Rules pages now ensure that only Active rules are displayed by default, enhancing load times and performance.
Switch tenants more efficiently by searching for tenant names directly in the Global Search feature.
The updated OCPP Hardware Certified List now features enhanced functionalities, including certificate downloads, a search box, filters, certification dates, and charger images for improved user experience.
Introducing our new AI chatbot in the Help Guide for the EV Portal, providing instant answers in natural language and available 24/7 to enhance your support experience.
This article outlines the new features and enhancements in OCPP 2.0.1 support on the EV Portal, including improved scheduling, automatic cable release, accurate metering, and remote management functionalities for charge stations.