What’s New
EV Portal
ChargeLocation address validation
Additional validation on ChargeLocation address for OCPI
Improved flagging of Time of Use CDRs
Improved flagging now excludes short Time‑of‑Use sessions under 15 minutes that stay within a single quarter‑hour, reducing false‑positive reviews.
Charge Station Connection Status Updates
Improved real-time connectivity detection and new “Unstable” badge provide clearer status and monitoring for charge stations.
Copy to New Rule function in now available in Tariffs and Billing Page
CPO operators can now easily manage and copy their wholesale tariffs and billing rules in the updated Tariffs and Billing page, enhancing their workflow efficiency.
eMSP Customer - Deprecate default retail package property
The Default retail package property has been removed from the customer creation process in eMSP to simplify the system and prevent confusion regarding retail package associations with drivers.
EV Portal Update: Secure Sign‑In with Multi Factor Authenticator
The EV Portal is enhancing security by introducing Multifactor Authentication (MFA), requiring users to confirm their identity with a Time-based One-Time Password (TOTP) from an Authenticator app during sign-in, effective March 26, 2026.
Multiple Charge Locations Supported per Address
The platform now supports creating multiple charge locations under a single address for the same CPO, enhancing flexibility for users managing large sites.
Retail and Wholesale Billing Rules pages improvements
Improvements to the Retail and Wholesale Billing Rules pages now ensure that only Active rules are displayed by default, enhancing load times and performance.
Switch Tenants faster with Search
Switch tenants more efficiently by searching for tenant names directly in the Global Search feature.
Updated OCPP Hardware Certified List
The updated OCPP Hardware Certified List now features enhanced functionalities, including certificate downloads, a search box, filters, certification dates, and charger images for improved user experience.
🤖 AI Chatbot Now Available in the Help Guide
Introducing our new AI chatbot in the Help Guide for the EV Portal, providing instant answers in natural language and available 24/7 to enhance your support experience.
OCPP 2.0.1: New features on EV Portal
This article outlines the new features and enhancements in OCPP 2.0.1 support on the EV Portal, including improved scheduling, automatic cable release, accurate metering, and remote management functionalities for charge stations.
Incident report
2026-03-06 EV Portal Performance Degradation
RCA for EV Portal performance degradation
2026-03-06 ChargeAssist API performance degradation
RCA for ChargeAssist API incident
2026-02-26 ChargeAssist Webhooks publish failed for many session updates
2025-11-15/18 OCPI Service Degradation
Summary of the incident
2025-09-25 EV Portal Performance Degradation
2025-07-30 - OCPI Service Performance Degradation
2025-05-14 Failures to Process StartTransaction messages
2025-02-18 - Virtual token authorization failures
2024-09-25 - EV Portal command sending disturbances
2024-05-31 - Service Bus throttling
2024-03-19 - EV Portal remote commands
2024-03-04 - OCPI SessionService outage
2024-02-02 - Core system stopped processing messages
2024-02-04 - processing of OCPI push messages
2025-04-24 - CDR Export crash