This page contains common errors and how they can be fixed.
Charge Stations / EVSEs
There is an EVSE in my capacity group that always gets capacity allocated to it, even where there is no EV charging
There are two possible reasons for this:
- The charge station is offline. In offline mode, the charge station may still be used, but the GreenFlux platform cannot know this. This is why the charger is curtailed to a safe charge rate. This safe rate is the allocation observed in the allocation graph. The problem should be resolved when the charge station is brought back online.
- The EVSE is rejecting all charge profiles. In this case the configuration settings of the EVSE need to be checked, as described in Section 2.2 and 2.3.
The EVSE is getting allocated more capacity than it needs to
Probably the charge station is not sending the correct metervalues. Please check if the configuration settings are set as described in Section 2.2 and 2.3.
The EVSE is getting allocated capacity, but when I open the EVSE graph, all metervalues are zero
Probably the charge station is not sending the correct metervalues. Please check if the configuration settings are set as described in Section 2.2 and 2.3.
The EVSE is getting allocated capacity while it is already full.
When an EV is (nearly) full, it will get deprioritized with respect to EVSEs that are still charging non-full EVs. If however there is ampel capacity in the group, also the (nearly) full EVs will be allocated some capacity. This will for instance allow to pre-heat the EV with energy from the charge station instead of having to use energy from the battery.
The EVSE doesn't seem to follow the charge profiles that were sent to it
There are three possible reasons for this
- The charge station is not listed in the list of GreenFlux integrated charge stations, or it is in this list but not approved for smart charging.
- There is some form of local load balancing active at the charge station or at a local network the charge station is part of. All local load balancing must be disabled when applying cloud controlled smart charging.
- The charge station might be incorrectly configured. Please refer to Section 2.2 and 2.3 of this manual.
All EVSEs in the group show exactly the same allocation. There is no data in the individual charge graphs
All EVSEs are offline. This is most likely caused by a local issue in the internet router and/or the internet settings.
I have a charge station with two sockets, but only one of them is being smart charged.
Smart charging requires to add each EVSE (socket) to the smart charging group individually. Please add the other EVSE as well in the 'edit menu'. Please refer to Section 3.
I want to add EVSEs to a smart charging group but I cannot find it in the list
Make sure the right CPO is selected in the CPO dropdown list. It is currently (June 2022) not possible to have charge stations from multiple CPOs in one capacity group.
Smart Charging Graphs
The allocation graph says: "no data available" (see screenshot below)
There have not been any active charge sessions this day.
The EVSE charge graph says: "no data available" (see screenshot below)
The EVSE is offline or is not sending any metervalues.
Local Meters
The group capacity suddenly dropped to a low rate
This may happen when building optimisation is used and the connection to the meter data is lost or when an API is used to update the capacity and no data is coming in via the API. Smart charging will automatically curtail the group capacity to the value given as default capacity until the connection to the meter or via the API is restored.
Phase optimisation was installed, but single phase EVs are always allocated on the same phase
The installer did not apply phase rotation when installing the charge stations. It is recommended to re-wire the charge stations to create phase-rotation (see Section 4.2), as this will significantly improve the charge rate and/or the number of charge stations that can be installed at the location.
I'm using building optimisation, but the sum of the building consumption and what the charge stations (may) use is not equal to the Power Supply Maximum
For safety reasons, smart charging will always try to limit the total site consumption to 90% of the Power Supply Maximum.
I'm using building optimisation but there are hardly any changes in the capacity for the electric vehicles
There are two possible causes for this:
- The building consumption is very constant over time. If there are little changes in the building, then there are also little changes in the smart charging group allocation.
- The building consumption is low compared to the power supply maximum. If for example the Power Supply Maximum is 400A and the Charge Stations Max Current is 200A, then the smart charging group allocation will only be impacted if the building consumption is more than 160A (200A + 160A = 360A = 90% * 400A). As long as -in this example-, the building consumption is lower than 160A, there will not be an impact on the group allocation (see also previous question).
I installed local meters, but I cannot add them in the GreenFlux portal
There are three possible reasons for this:
- The local meters have not yet been registered at Smappee. Please refer to Section 4.4 on how to do this.
- The serial number that was entered in the GreenFlux portal is incorrect, or the entered serial number is not that of the Smappee Genius but of one of the submeters.
- GreenFlux has not been granted data access or an incorrect username was chosen when granting data access. Please refer to Section 4.4 on how to grant data-access.
I am adding local meters and have entered the correct Smappee Genius serial number, but (some of) the meters do not show up in the portal. I cannot select the ones I need.
Most likely the load types are configured incorrectly for the meters. Please refer to Section 4.4. Please contact Smappee on how to change the load types.
I want to upload a specific load profile through a csv-file (or equivalent) but the part of the portal where I can do this doesn't show up
Building optimisation and file-based capacity profiles cannot be used simultaneously. When building optimisation is active, the file upload functionanality is therefore disabled in the portal. Disabling building optimisation will bring back this functionality.
An EVSE has an offline status in the smart charging overview, while the charge station detail page says the EVSE is online
It can indeed happen that there is a mismatch between the offline status in the smart charging part of the portal and another part of the portal. Smart charging treats a station as offline if:
- 1. It really is offline (in that case there is no mismatch)
- 2. If no data can be received that is relevant for smart charging. This usually means the charge station is not sending (correct) metervalues. This can most of the timne be solved by updating the charge station to the latest firmware version and/or setting the right configuration parameters. The latter is described in Section 2.2 and 2.3.