This is not necessarily an issue. Before raising the alarm, two aspects need to be assessed:
- Whether the CPO and/or EMSP involved in the CDRs, is/are linked to the platform API subscription where you want to retrieve the data from. CDR data becomes only available from the date a CPO and/or EMSP is linked to the subscription.
- When has the CDR module been activated? The moment when (the platform API and) the CDR module has been created/activated, determines the moment from which CDRs will be available to be retrieved. Concrete example below:
- If neither of these situations are applicable to your situation, please reach out to Support and provide the URL path, payload, Timestamp and the last 4 digits of the token (key)
Illustrative scenario
You, as a CPO operator, have requested a platform API subscription, so that you can retrieve CDR data associated with you CPO 'BestCPOintheWorld'.
GreenFlux creates the subscription for you and shares the token key with you on 26/May/2023.
When you make the GET CDR call, you will only receive CDR data from the 26/May onwards, regardless of whether there are CDRs generated on the CPO 'BestCPOintheWorld' from before this date.