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How to Create and Manage Users

Learn how to invite new team members to the EV Portal, update their contact details, and manage their account status.

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Security Requirement: Permissions for Managing Others To add, update, or remove Groups and Roles for another user, you must satisfy both of the following conditions:

  • User Management Rights: Your own assigned role must include specific permissions to manage users (Create, Read, Update, or Delete).
  • Role & Group Parity: You can only assign or modify groups and roles that are already assigned to your own account.

How to Create a New User

  1. Navigate to the Users section via the EvPortal Sidebar.
  1. Click the "Add New" button.
  1. Enter User Details: Provide the email address and name of the new user.
  1. Assign Access: 
      • Select the Access Group (e.g., a specific CPO contract) the user should belong to.
      • Assign a Role (e.g., CPO Manager).
  1. Save/Send Invitation: The user will receive an automated email to set up their MFA (Multi-factor authentication).

How to Edit or Update a User

  1. Locate the User in the Users table.
  1. Select "Edit":
  1. Navigate to the Groups tab to show all Access Groups for this user.
      • To add power: Add a new Access Group or a more permissive Role (like CPO Manager).
      • To restrict power: Remove a Role or switch them to a more specific one (like Charger Maintenance to limit them to notes and maintenance info only).
  1. Confirm Changes: Updates take effect immediately upon the user's next action or login.

How to Delete or Deactivate a User

  1. Find the User in your list.
  1. Select "Delete User" in the drop down menu.
  1. Confirm: Once deleted, the user loses all access.
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